I have no problem with the creative and diverse selection of burgers and quality of the burger at hero. The burger was cooked well, tasted great and served warm. The fries you will either love them or hate them. They were sweet and tender but a bit on the soggy side. The only problem I had was seeing the two cooks and order taker standing around and talking while I waited 15 minutes for my order. I was surprized to see a forth person come out from the back after cooking the fries. It was not busy at the time. I am not the type to easily give a negative review and I did find the order taker was friendly and attentive. He took my order really quickly but I expect quicker service if that is the case. If you are going to stand around and talk do so in an area where the customer cannot see you, otherwise we will think you don't care about the customer. Also, I paid $35 for two burger combos which I consider quite expensive.