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| - Credit card fraud, anyone?
Attempted to cancel my "no contract" membership after the owner, Henry, screwed up on my billing twice in less than a month. Was assured account was canceled and was refunded $40 that was incorrectly billed to me.
January 28 was billed another $40, 3 weeks after account had been canceled and had been assured by other owner Joel that account was closed and taken care of.
Called and was met with an incompetent employee who didn't know what was going on and assured me that he would have one of the owners call me shortly after. Waited around for several hours before leaving an unpleasant voicemail with them, informing them that charging my CC further without authorization was considered fraud, and I would be pressing charges if they did not refund the money.
2nd owner, Joel, called me and was extremely condescending, telling me if I hadn't been unpleasant that he would refund, but because I had told them it's CC fraud and was angry during my voicemail that he would be fighting to keep my money. He also told me he's never had a problem with any of his customers, which I find hard to believe. He eventually did refund it, however I was extremely displeased with the poor customer service. Apparently you're not supposed to be angry when your CC is billed incorrectly 3 times in under 60 days?
Avoid this place at all costs unless you want to deal with extremely incompetent staff and repeated unauthorized charges on your credit card.
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