Service Department:
I took my car in because the transmission had been slipping in lower gears and I was getting several warning lights on my dashboard. Most mechanics in the area refused to even look at it, save for the overpriced transmission shops. I was a little wary of taking it to the dealership because they are known for higher labor rates and I didn't want to be solicited by salespeople.
I was pleasantly surprised. Not only was my transmission issue a cheap fix, but they also noticed a leak in my power steering pump (once again, I was wary at first but they turned out to be right about that, too).
Elisha was extremely helpful. I dropped off my car on a Friday morning and asked if I could receive updates during the repair. I let Elisha know that my job is mostly over the phone, so we may have to play phone tag, but she was more than happy to text me the updates. She also arranged a loaner car that I could drive over the weekend (which was an extremely nice late model Honda CRV).
All in all, it was more expensive than going to a typical auto shop; but the warranties, as well as the convenience, the welcoming atmosphere and the friendliness of all employees was well worth it.
I would consider it a great experience.