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| - We left our dog in for the first time recently and the first thing we noticed was the place seemed a bit grubby in comparison to standards of dog boarding kennels we've seen in the past. This didn't phase us much, as it's a place for dogs, we didn't really expect it to be pristine, just clean.
So we went in, and our dog was taken from us straight away, which I personally didn't like, I'm sure it is best for the dog so that the transition to a kennel for a couple of days is easier, but still, I would have liked to have said goodbye to my pup.
Further more we weren't offered a tour of the facilities to see where our dog would be staying despite the fact that the preppy pets franchise has a policy of offering "smell and tell" tours to clients.
So after getting over that... When we collected our dog, we asked how our dog settled in, they didn't seem to know, as if they hadn't been paying much attention at all. Again, I know its a boarding kennel, we didn't expect special treatment, but I would have expected some detail of how our dog settled and their behavior over the course of their stay.
Two days afterward our dog came down with bordetella (kennel cough) even though being up to date with shots. As you all know, the primary cause of bordetella is poor ventilation and over crowding of dogs (we requested that our dog have no interaction with other dogs, or "play" as preppy pets call it).
In conclusion, you might expect for the price you're getting the bare essential package, but, it falls far below the standard of expectation that preppy pets seems to advertise. For this price, you'd expect a basic but average standard for your dog.
We would rate it at a very poor standard. I would only recommend this facility if you literally have no where else to board your dog.
Further more, having reviewed what others have said, it seems the management have made no attempt to rectify their short coming whatsoever.
Just because they offer a grooming service and your pet is returned nice and clean does not mean that it has had a comfortable stay. Our dog is an example of this.
And just to add to what another client of preppy pets said here, our dog was drinking water like they hadn't had water all night, which for our dog, as we know them, is very unusual, as our dog never laps a full bowl of water, even if it is stifling out.... just that kind of dog.
To stress again, ONLY if you're desperate. Please seek out other arrangements for your pets.
Preppy pets in Tempe 85282 was to say the least VERY disappointing.
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