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  • Had a very good experience with Christian Brothers related to the pilot light going out on our gas water heater. Nathan F. was the plumber assigned to our job, and he proved very competent in what he did. While my husband was able to get the pilot re-lit, it would shut off after a few minutes. Nathan removed the burner assembly and vacuumed the area out with his shop-vac. Replaced the assembly, and re-lit pilot that stayed on, and on!!! Really appreciate that Nathan stayed for about 15-20 minutes after the re-light, as I was afraid he would leave, and then the pilot would again go out. Service call- diagnosis and resolution came to about $106 which I find very reasonable. 30 day warranty... Will certainly call Christian Brothers again for our next plumbing need (although I hope it's not anytime soon!). Also want to mention how much I appreciated Ty, the dispatcher's honesty. When I called on Saturday, he said we would be on stand-by in case someone cancelled; otherwise, someone would be out on Sunday between 1:00-4:00. He could hear the disappointment in my voice, and expressed that he would rather be honest we me rather than say someone would be out, and then have to call later and say no. I appreciated that very much, and understood.
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