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| - The last two times I have dined at Capital Grille's Pittsburgh location I have been rather disappointed with my meal, and this past time, not only was my meal horrible but the service was inexcusable especially at this price point. We came for a birthday celebration and it also happened to be restaurant week. Receiving our waters was by far the fastest and friendliest service of the night, mind you this person was not our server. our actual server eventually brought out our bottle of wine, a Malbec, which was enjoyed by all.
All five of us ended up ordering the RW menu. The appetizer choices were: clam chowder, wedge with blue cheese and bacon, or Caesar salad. The Caesar salad was my choice and, unfortunately besides dessert, was the highlight of the meal. Oh, and the Asiago/onion bread. Those two items tied for second best of the night. For entrees, I chose the 8 oz. filet medium rare. Others in my party chose the krona crusted ribeye for an extra $10. Our server did not deliver our food or check on us at any point. Upon cutting my steak, it was rare, not medium rare, and our server was nowhere to be found. My boyfriend ended up stopping another server requesting my steak be returned for extra cooking. Well, when it was brought back out, it was the same exact steak(at this price point I should be given a new one) and it was completely black and charred on the outside yet hardly cooked any better on the inside. Frankly, it was the worst steak I've ever had and was absolutely disgusting. The "chef" did bring out new accompaniments- mashed potatoes, which were ok, and green beans, which were flavorless and near raw. Not once did the server stop by and ask if everything was better nor did he ask how anyone else was doing. The server disappeared again for quite sometime and eventually cleared our plates after making multiple passes by us to visit other tables. Dessert- a flourless espresso cake with blackberry sauce- was the best item of the night, though hardly made up for the terrible entree. The fastest service from our server was when he whisked by to pick up the check presenter with credit card (again not a word said as he did so) and return it after it was processed. They did give the birthday boy a nice dessert- cheesecake plus the flourless espresso cake- but, again, does not make up for the service and terrible filet. I'd implore management to retrain this particular server as other tables around us seemed to be receiving smiling service that was at least semi attentive. Since this is the second time I have had a negative experience on some level here, I can say I will not return to this location in the future.
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