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  • I've been a loyal customer here for years and even highly recommend this nursery to every gardener I meet in person or talk to online forums. But today they have totally changed that. I went over there to buy some giant timber bamboo. They had some in 3gallon sizes so I picked up two of them. One was marked $72.95 and one was $58.95. I asked the lady that was at the front about why one is priced more than the other, and she said because one was probably bought from a different vendor even though they were the exact same size! So then I asked if she can sell them both to me for $58.95, and told me that she can't do that. I was shocked! Any other store or nursery would have jumped on the opportunity to create a loyal customer in this situation before I had even asked if they can honor the lower marked price! This is just terrible customer service! I ended up forking up the money for both anyway since I really needed them for my backyard. But this is definitely the last time I'm ever giving them my business and won't be recommending them again to any people.
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