Having been a customer of the owner for many years, I anticipated the opening of his new salon in Shadyside. Jim and Lisa (owners) are two of the finest people I have ever met. They always have a smile on their faces and know how to treat their clients making them feel like they're home. Furthermore, Jim is the best stylist I have ever been exposed to and being a native New Yorker, I frequented some of the best salons in Manhattan. When we first met, nearly 15 years ago, he identified my problem spots and explained what would work best. I have followed him from Shadyside to the Strip District and back to Shadyside and never plan on going to anyone else. Yes, they charge more than the average shop but the service, ambiance and expertise makes it all worthwhile.