I purchased a drop in gas grill online which at the time of purchase indicated free delivery, installation and a $25 haul away charge. Ten days later when delivered, I was charged $119 delivery fee and informed that the delivery team does not install or haul away. So I had the boxed grill in my backyard and had to contact a gas contractor to install it and determine a way to remove the old unit. I spent 3-4 hours on the phone with multiple people who basically were politely apologetic and willing to remove the haul away fee and half the delivery charge.
No one was willing to address the real problem of misinformation and fraudulent billing on the website.
I will never do business with SEARS again.