| rev:text
| - Not really one to write a review on a fast-food place, because hey, it's fast-food. However, this location GLORIOUSLY warrants one consistent with it's overall dumbfounded incompetent fumbling service.
I've gone here three separate times in the past few weeks for a quick bite via the drive-thru.
First time, order was incorrect. I ordered a (#3) double-cheeseburger with bacon, tots and a large fountain drink. Once home, I realized I had received a single cheese-burger (not double as it should be). Eh whatever, I said. Didn't let it bother me this one time. But wait, there's more!
Second time, I ordered the exact same thing, this time, even mentioning my last visit to the employee at the window who "ensured" me everything was accurate in the bag before driving off. Of course, everything should be fine now after directly communicating an order mix-up upon last visit, right? Hell nah, you cray-cray (that's slang for crazy - or so I've heard). I get home, open the bag and instead of a double-cheeseburger with bacon, it's a plain double-cheeseburger -- no bacon, no sauce and nothing on it besides cheese. Haha, what? This time, I called and spoke to the same employee who was apologetic and put my name down in what they describe as, "the book".
Third time, I go back to have the last order repeated informing them of my name and situation so they can look me up in, "the book" (questionable smirk). When I get home and look inside the bag I have straight up french-fries, instead of tots, Now, I don't know exactly who out there in their right mind goes to Sonic to order french-fries when they're known for their tater-tots, but I had fries, when I explicitly said tots. I put this one on me since I could've simply peeked inside the bag before driving off. However, when I got home I did call back and gave them an ear-full because ya know, how hard is it?
At any rate, I'm not sure what the hell is going on at this location, but proceed at your own risk. Or at least, if you're using the drive-thru make sure you pull-over after receiving your items, open the bag and examine your food as if you're writing an essay to the President because these folks just can't seem to follow basic instructions and get it done right, even when they say they've gotten it done right!
Other things I've notice about this particular location is:
- Always dirty: Trash laying around everywhere on the premises. In the parking stalls, the drive-thru lane, where the bushes are, in and around the gutters. I mean, everywhere. Nobody seems to have any pride in the overall "look" of the place outside, so I kinda have to imagine what's going on inside a space no bigger than a car.
- Staff are zombies: The employee's here have just given up and have really unpleasant attitudes, at least, every time I've been. You would expect a place where employees get to ride around on roller-skates that it would be a cheerful and happy atmosphere? Nope, not here. Everyone seems down and out.
- Drive-thru intercom fail: Either you can never hear the employee speaking thru the intercom or they can never hear you. Be prepared to scream your order from your car as if you're in boot camp sounding off for a drill instructor.
- Lastly, orders are never accurate. Read from beginning.
I won't be returning here ever again.
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