I gotta first say that my past review of this place was based on the food. The restaurant is also a self serve all you can eat buffet, so the host and wait staff has generally a shorter list of responsibilities as compared to the common restaurants with wait staff taking orders.
The food is as expected to be good but we know that it is the staffs responsibility to make the experience Great!
Now, we arrived a party of 5 and received a number to be called out as tables were available. We started to notice other families arriving after us being seated before us with a larger head count. After asking about our table and why are we being overlooked, Tony decides to try to make excuses rather apologies. I saw our party and number scratched off the list then written back in after they have made their error.
Now, I'm a reasonable professional also with the common sense to know NOT to make excuses, cause you know that it makes you look like a fool. But all I expected was a simple apology, that would have been suffice for their error.
But Tony insists on carrying on his foolishness with excuse after excuse with no sense of accountability. Seriously, bring in an experienced employee that can teach you some humility. Upon leaving, I noticed the hiring sign outside ( pictured ) Someone please show Tony how to properly host and serve your patrons.