Used them before and they were fine but most recent service was HORRIBLE! We needed a home warranty service on our hot tub because it leaking badly. Service guy came out and was rude because we hadn't filled it up so he could see leak...makes sense except it leaks quickly and we didn't know when he'd be out. He left in a huff and came back next day...said it would be expensive and not likely to be covered on warranty. He was again rude and took off to put report in without a word. He gave warranty company a one line report saying it was customer negligence (not so, but too much info to go into)...and that he recommended they not cover it. You can bet that since we are now paying not only for the warranty visit and his attitude was horrendous that now we will look for a better company to do business with when we pay in full for the repairs!