This place isn't bad, it just isn't a 5-star kind of hotel -- that's all.
You can read about all the nice things, but my only 3 problems are:
1. The rooms. They're just kind of old school and a bit nasty. The bathroom still had someone else's hair on the ground. The felt old and crusty. This hotel was probably amazing 15 years ago. Also, the work area is crap... not even a real office chair. I killed my back trying to work off a living room chair.
2. The food. The steak joint was good but way overpriced for the quality. Michael Mina has better joints. Not bad, just not what I expected after eating at 4 different Mina joints. The Hacienda place was "meh" at best.
3. The bugs. I had drinks at the outside bar on both nights and every time we saw what I can only describe as giant mf'ing crickets/grasshoppers/wtf's crawling on the bar counter inches from us. We told some waiter about it and he ignored us. Finally one of the cool bartenders got on top of it while the other one was totally freaked out. Not good to have around booze and food. Ruined everyone's vibe.