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  • 8/4/17 follow up: I continue to stand by my poor review of Penguin Air. After numerous games of phone tag with their quality person, I went elsewhere. Here's the rub...the problem was that my system was over charged. Yep, too much pressure so it would shut down and not cool. So, not only did Penguin over charge my system with refrigerant, they over charged me for the extra refrigerant that was added to my system. Talk about a bad deal. Penguin charged me $1300 and now I've had to pay another company to clean up their work! Check my other reviews for who I went with. Good bye Penguin Air. Original post: Penguin Air fixed my A/C unit in April. I was extremely pleased with the service. Unfortunately, now there are problems with the unit and Penguin Air isn't able to make a scheduled appointment. On Tuesday, we waited over 4 hours for the technician to show up. Only to be called after his scheduled time telling me the technician would be late. We had passed the 4 hour window and I asked to be rescheduled to today, Friday. I received an email that the technician would be at my home between 2 and 4pm. I called Penguin at 430pm to find out about the status. They said there was an error in their email system and that the appointment in the email was incorrect and the window was 2-6pm. That there is a glitch in their email system. It seems to me there is a glitch in Penguin Air's ability to make an appointment and keep it. Needless to say, I canceled the appointment and told them I will seek service from another company. This time I will choose a company that is able to stand up to their commitment. Ironically, as i type this, I received an appointment reminder from Penguin for a rescheduled appointment from 11am-12pm tomorrow. I was told on the phone that they only have 4 hour windows. Very disappointing....
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