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| - I'm sorry but I'm beyond frustrated and I actually like Cafe Rio. This place was chaotic and didn't have a nice flow at all.
I get up to the line and we had just beat the lunch rush which was nice. We get up to the counter to order and there was barely a smile from the lady and no interaction or engagement in any thing. I ordered a steak quesadilla. She begins to put the meat on it and then take 3 huge chunks back into the bin shorting me big time. She shorted me so much the whole 1/4 of the quesadilla didn't have one piece of meat in it. Fine, I just looked past it. When I sit down yo eat my meat was not hot and rather cold to barely warm. And was "heated" from the melting of the cheese in the quesadilla.
I asked what comes with it and the other lady had to ask the initial person taking my order what went with it. Where is the training??? Ok no big deal. They had no fresh guacamole like the branding states they do and it was halfway brown. How fresh was it? Not, in my opinion. We get to pay and the cashier was working with another individual that had a problem with pavement or something. It seems like we waited forever. Oh and in the meantime we have ZERO acknowledgement saying "I will be with you in a moment" nothing at all. I mean when it's lunch, ppl have to get back to work not wait in line to deal with other nonsense. The lady was there talking to the cashier for maybe another 20+ min. Meanwhile the line was backed up to the max. If it's affecting customer experiences like that, just give the meal away it's not even worth the money at that point, it's the time. I felt bad for the others waiting in line.
I start to eat my food and it's just ok. I wasn't excited at all. Like I said, the meat wasn't even hot and the guac wasn't fresh. The other cafe rio on Tatum was much better. This place was filthy. The counters weren't wiped down, the trash was piling up, the tables were sticky and not clean, I mean come on guys??? I get a drink and one drink was totally out at their lemonade station and for my entire lunch hour it wasn't ever refilled. Then I want a refill and the ice machine is out of ice. Help me understand this concept? The berry lemonade was a different taste from my first experience as well. Not sure what's up with that but wasn't as good.
My overall experience at this location was absolutely ridiculous and unacceptable. The one on Tatum is clean and people are super friendly. How can their be such a disconnect? Maybe they were short staffed, but figure out how to work with what you have. Tough review, but I'm not gonna sugar coat this.
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