I'm just fed up with this Panda. I've previously had spoke experience here, and called it into their corporate office. They responded, and compensated us with 2 gift cards to give them another chance. This, however isn't what's concerning to me. My fiance, unsure if Firecracker Chicken was still available decided to try and contact them over the phone before sending me down to pick up dinner. She was hung up on- FOUR TIMES. She decided to try and look at the menu online and ran across the Yelp reviews of this particular store. I noticed on many of the poor reviews that were responded to buy corporate all had the same verbiage that I was given- "We will be in touch with the management at this location to let them know what happened." So clearly, either is the management doesn't care, or corporate isn't actually reaching out to them, or nobody is paying attention to their field operations at this unit. I've never seen a chain fast-casual restaurant have so many consistent issues. It seems as if the entire management team and or staff need to be replaced with people who actually give a damn.
Do yourself a favor, and try one of the other locations instead. Unless you're into poor service and unhappy employees - then this location is just for you!