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| - I purchased an engagement/wedding ring and another ring from LouisXV a few years back. We spent roughly $5k on the wedding ring alone, and it has been nothing but problems. They have altered the ring to try and "fix" it many times; it is now unrecognizable from what we originally purchased...and it is now broken again. The level of frustration is beyond measure, and these folks (Ethan) are impossible to deal or communicate with. Below is a letter I sent Ethan back on 1.6.14.
After this letter, it took us 3 months to get the ring back, and it broke again within 2 months. Since mid-December 2014, I've called 13 times and had one quick voicemail back after the 5th (of 13) calls. Louis XV is not responding at this point.
The experience has caused my wife years of frustration and now we are beyond that. She is a great mom & wife, and a total up-beat /positive person..this experience with Ethan & Louis XV has caused more problems than it's worth. We have a broken ring, it's been broken 12-15 times in the past 6 years..starting months after purchase. She has not been able to wear it 3 of the 6 years.
I wish there was a rating less than 1 of 5 stars.
Hi Ethan,
I purchased this and another ring (at the same time) several years back. The other ring has been great, no problems at all.
The attached ring has been a disaster.
After wearing it for a month, my wife had non-stop issues with the stone coming loose, little stones coming out along with other issues. I immediately brought it back to Brian who tried to help..but nothing more than tightening and cleaning. We'd come back again and again with the same stuff every couple months. Within the first year, we grew very tired of this ring always having issues and being without it for days to weeks at a time. I asked about getting our money back or another ring because it simply didn't seem to be of the quality that we originally thought it would be.
He said he'd "make it right" so we didn't have to keep returning for the same problem. But nothing different - tighten, clean, then send us the ring. This occurred many more times. We moved from Phoenix to Seattle...so it was becoming a pain to keep sending and waiting for it. We then moved from Seattle to San Diego and the same thing repeated.
When we came to San Diego a few years ago, Brain finally admitted - the problem was there from the beginning - the stone was too big and/or the wrong size for the setting. I didn't like what I heard because years had now passed and we've been on this journey of chasing our tail and communicating with Brian for years about this problem ring. He suggested that we send it again and you guys would "grind down" the stone to make it fit once and for all - "no more issues." My wife and I really did not like this option, we bought it for exactly the way it looked originally, not a poor man's version of it. He said if it didn't look exactly how we thought it should or if it came loose, to send it back and we could all go a different direction..either refund or another ring. I said we wanted this ring to work and hopefully we didn't have to cross that path...and we'd just be happy.
He sent the ring back and it looked totally different, not in a good way. The main stone looked tiny and it changed the whole feel of the ring. But...we told him we'd give it a shot and if it stayed in place, we'd try to roll with it. Well, 2 months went by and it was loose again, more loose than it had been in previous go-arounds. He pleaded with us to send it back and he'd fix it again. (If you are counting how many times we've had this conversation - you got me, because I've even lost track).
He sent it back again and it lasted for about 4 months. (From what I gather, this is probably about the time he left Louis XV). It rattled, but my wife didn't even tell me because she was too embarrassed to again come back to me and let me know...after all we had been through with Louis XV. Finally the stone fell out and she stopped wearing it. (Mind you - this is her everyday wedding ring). We have left it on the counter out of frustration until my call on 12/23/13. I can see that 2 of the 4 brackets are broken (as I'm sure you can see), and the ring has just been a total burden.
Please put an end to the madness and keep the ring this time and issue us a refund like should have been done years ago. I know this may not sound ideal, but I'm asking you to really take a good look at this history and be understanding to what we've dealt with on something that should have never come to this point.
Like I started with, the other ring and other jewelry (for gifts) we've purchased at Louis XV has been great. I'm not one to take things to the BBB or bad mouth to contacts that I know spend money at your store...it's not my style. That's why I've given Brian many many opportunities to make it right. I think it's a better way to do business. However, this has come too far and I'm asking for actual help...not just a band-aid.
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