1st day: Shane was very professional when he arrived and felt I was in good hands with Adams D&R helping me with water damage my water heater leak created. He told me the next person would be out in about an hour. No call or sign of this person for hours. He finally called me ans said he was on his way...I told him that no one was home and would be home at 7pm. He met me when I got home at 7pm. and set up machines.
2nd Day: The next group of men came by in the morning to cut into the drywall and they were helpful, however, they did not mention how long the machines would be here, duration of time they would be here, and when anyone would be back for them. They also had this machine that had a clear plastic tube going out to my rock bed in the front of house as if there was so much water being dispersed that they needed that. Not appropriate at all (makes me wonder if this was just an added addition for my insurance to have to pay for when not needed).
3rd day: This morning, I had Mark call me from their office and he said, "We need you to pay this bill as soon as possible". I was so taken off guard since my insurance company was paying for this. I told him that my insurance company is paying the bill and he said, "Well, then you need to pay your deductible". I told him I already paid my deductible with the insurance carrier. He then said he needed to talk to Shane and was sorry to have bothered me! What the heck? I told him how upset I was with the poor service and would let others know. Alex called me after Mark informed him that I was to write a poor review and he apologized and told me he was having staff issues.