From hero to ZERO!!! Stopped in Friday night to get geared up for a trout fishing trip with my boys. I spoke with an elderly gentleman in the fly fishing department about setting up my fly rod. He stated that it would be better to bring in my rod so he could see exactly what I need. Told him I was going to head home and get my rod and be right back. When I got back the man that had been working the fly fishing department had gone home for the evening. The fly fishing department was unattended I had to go to customer service to have somebody paged to come help me. 45 minutes later and three pages a manager by the name of James showed up. James is the focus of my review this man has absolutely no customer skills and should be not interacting with customers. He stood there so smug like I was wasting his time I asked him for help he said there was nobody that could help me and I would have to come back when the department was open. I stated but it is open and he just shrugged his shoulders. I explained to him that I had been waiting for about an hour now and I was expecting to have customer service again he just looked at me smugly and shrugged his shoulders offering no resolution to my needs as a customer of Cabela's. I am an avid outdoorsman and have spent a ton of money with this company but now I will go out of my way to go to Sportsmans Warehouse where I was taking care of that night so I can continue on my trip with my boys. This is not my first negative experience with Cabela's, it is just one that has come to a climax to make me write this review. Cabelas James needs to go into customer service training!!!