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| - I feel bad because I really want Islander's Grill to succeed... but after my last few attempts at eating there I have to dock them a couple stars, as I am no longer a fan and I have definitely experienced better. As I stated in my original review, this is a place where patience is a virtue.. Well, sometimes being patient can only get you so far...
The last THREE times I have called in an order to go, I have been told that they were out of Kalua Pig (it was still cooking). Last time I called in an order not only were they out of the pig, and also the chinese chicken salad. Now, I can somewhat understand the pig situation as that takes hours to cook... But being out of a salad? I think management should consider changing their menu and only offering items such as the Kalua Pig as a special.
Most of the time when I try to call in an order and Islander's says they do not have what I want, I change my plans and get food elsewhere. This most recent time I just decided to order something else. I was told my order would be ready in 35-45 minutes.
When I arrived, I was not greeted. 5 people were seated at the booths furthest from the door, I walked up to them to ask about my order and was told it wasn't ready yet. And then just stares. No one offered me a drink, bothered to apologize for the wait or even offered to ring me up. The employees, and I am not even sure if they were employees or just friends of the owners, just socialized among themselves. I'd be lying if I said I didn't feel a little out of place...
Finally, almost a full hour after I placed my order, the cook came out from the back with my food. If I wasn't an honest person, I would have eaten for free that night, as the cook assumed I had already paid.
Like I said at the beginning of this update, I want this place to succeed. I like the food (the pig is fantastic, when it's available), and on a positive note: The restaurant appears to have been spruced up a bit. None of that matters though if I can't get the items I want consistently, or if I am made to feel so uncomfortable when I am there that I can not wait to leave.
Oh, and contrary to other reviews, 808 Island Craves is NOT located here anymore.
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