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  • I absolutely despise this place and the people who have "helped" me here. Buyer beware: this is a Verizon *Retailer* parading as a real Verizon store. Yeah, it's a thing- I had no idea. If you sign a contract with them, Verizon Corporate cannot help you. I went in unaware of this to simply take my phone out of my parents' name and put it into my own. My first experience was with a salesperson who was eating his dinner at his desk when we walked in and attempted to avoid talking to us even though he was the only person available. I sat there for an hour while he acted like he had no idea what he was doing, and had to take off work the next day to come back and attempt again. No resolution and missed two hours of work. So I returned a THIRD time. None of that makes me as angry as my encounter with Brik. Upon signing the contract I was given a "jet pack" and Brik told me that it came with my plan. I inquired what it was used for (still not really sure months later) and told him I didn't need it. No worries, it comes with your plan. OK- this is where I get furious. My bill came and I am being charged $10 extra per month for this box that I didn't ask for! I called Verizon customer service and they argued that I had bought a tablet and that's what the charge was for. ??? I don't own a tablet but they were insistent. That was another clue to me that corporate has no insight into these cellular sales places. I called Brik and he told me it was impossible to remove the jet pack cost because I had already signed the contract. Well even after me telling you I didn't want or need it originally, you insisted that it was just part of the plan. You did not inform me that I would have an extra monthly charge on my bill. I was told that the store manager would contact me but he never did. My next step was to go by the Verizon Corporate store to see if they could help me. They rolled their eyes when I told them what had happened. They informed me these 3rd party retail stores have a reputation for swindling unwitting customers into contracts and regrettably there was nothing I could do except wait for the contract to run out and count it as a lesson learned. This is despicable customer service. Instead of doubling down and getting an attitude because of my outrage over your deception you should consider if losing a customer over $10 a month worth it to your business. But you probably hate your job, so it doesn't matter. Can't wait for this contract to end.
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