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  • Check in lines are long. Luckily we opted to book a room with VIP check in which sped the process up exponentially. That said, check in time is 3 and our room wasn't ready until after 3:30pm. I booked 2 queens and was given 1 king and told rooms were sold out so nothing they could do, even though it's not what I booked when I booked 3 months in advance. Staff isn't overly friendly and unaccommodating when mistakes are made, albeit it's not a 5 star hotel so I guess we shouldn't be surprised there. We stayed in a gold club room for 3x the price of the standard room...The room is on the club level in the Carson tower which we've since learned 'club' only means you're paying additional for all day snacks that sit on a table outside the elevator on the club level floor...snacks like peanuts, jelly beans and m-n-ms and water. Nothing special. Room is decorated modern decor. No fridge , no mini bar, is small, tub not large as described and plumbing fixtures wobbly with the bath/shower option knob, broken. One thing not mentioned at check in is the VERY LOUD construction noise happening in the main tower that begins at 5am! Yes, I said 5am. If you're a light sleeper like me, avoid this hotel completely until renovations are complete. Although you may have a hard time getting an honest answer as to when that will be. The front desk was not apologetic or honest about what the noise was until I said , "are you stating you're not aware there is major construction happening on your grounds"??? They hemmed and hawed saying oh, yes but "usually"'they don't start making noise until 9:30am. Clearly not true b/c management is aware of when the workers check in. There are cameras everywhere and a check in policy for personnel. Why check a crew in at 5am if they won't start work until 9:30? Simply not true. I'm rating 2 stars b/c the pool is gorgeous. The shark tank with the slide going thru it is unique and very cool. The pool is on the small side but still worth experiencing.
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