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  • If I would have done this review 2-3 weeks ago I would have said that Troy and Roger were the best I have ever worked with! But I can have to say now that have ZERO professionalism!!!!!!! My husband and I purchased 2 twin mattress, long story short we had to return one and bought a full mattress. We went in and spoke with Rodger and he handled the return we were supposed to be receiving. 2 weeks later we got the check in the mail. 2 days later Troy call us on a Sunday afternoon and said they had made a mistake and gave us the refund twice. His exact words "when can I get that back from you?" My husband nicely explained we don't have the money right now we have to wait 2 weeks for pay day. Troy told my husband we would speak after the 18th. TWO DAYS later Rodger calls my husband leaving a message that it is Urgent we call him and set up the payment!! First of all it's not my problem they made the mistake! Then to continue calling us after we said we would give the money back after pay day! That's border line harrassmeI had them reported to corporate! Update 2/28/18-- we received another call in regards to the money we "owe". I called customer service and they told me that I had to pay or she could come pick il the merchandise. I have a receipt stating I paid for my mattress I am sorry that you made a clerical error and refunded the money to us twice that's not my fault nor my problem. I will not be buying a mattress from best masters EVER and I will make sure that everyone knows how horribly disorganized they are!! To ask the customer to fix your mistake is unprofessional and I will not stand for that!!! I called the store and spoke to Rodger and let him know that we will not be paying this money back now or ever!
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