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  • I have given this place quite a couple of chances now (it unfortunately being the only chinese place that does delivery in my area) and I have been incredibly dissapointed every single time. Not that they even have the worst food around. When I do get my order it's usually alright tasting, at least for something I'm not expecting miracles from. But every single time there is some problem with my delivery. I've gone through almost every scenario now and I'm just tired of it to the point that I must give a bad review. In almost every single case the driver has delivered the food a good hour to two late (that is an hour or two PAST their 45-60 minute estimate) and almost every time the food is cold and has to be reheated even if I somehow get a chance to eat it right away. Here are some examples: 1) The driver couldn't find my bulding because he was expecting a house. I should add that I made it clear in the online form that my location was a business and not a house. I called in and asked if they had a late policy and was told that they do not. 2) I was told that one of their drivers was sick and that they only had 1 that day. 3) I was told that my order was too large to meet the 45-60 minute estimate. I was surprised by this one because I ordered the "For 1" combo, the smallest one on a menu that goes up to 6. 4) The weather was bad. I got this one on the most recent occasion, when it took the driver 3 hours to deliver. I called in and complained once again, this time being told that they DO have a late policy but that they couldn't stick to it that day because it was a special day (it was snowing) and the driver had to drive really slowly (I am less than 10 km from the restuarant). I managed to get a heavenly $3.00 off my order for my troubles. Overall I would simply never recommend this restuarant, at least definitely not at this location. I don't understand why it's so difficult to, at the very least, own up to your own mistakes and have decent customer service.
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