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  • Have had two terrible experiences with their receptionist at the esplanade location. I think she's very hard of hearing. So maybe I should not fault her for that but in my humble opinion someone with a hearing problem should not be working phones to be scheduling appointments. Customer service over the phone is just as important as giving your customer a great experience face-to-face. It was difficult booking the appt on the phone because she couldn't spell. I even phonetically spelled it slowly 4 or 5 times and she just couldn't get it. Something abruptly came up on my schedule, so I called in hopes to reschedule my appointment. After having to repeat myself an idiotic number of times regarding my name, what I needed, etc she finally found the appt. The receptionist began laughing when I asked her what other dates they had available. When I asked her if something was funny about my question she began stumbling over her words and said that she was just trying to accommodate me. (!) how unprofessional. She got an attitude with me when I told her that I was just trying to get the dates she had open and I didn't think it was funny. It's totally unfortunate Dr Wilken and Dr Ryan are awesome but their receptionists could use a little support in customer service and training.
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