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| - If you want to pay $65 for a bad hair cut, then by all means come to Taglio. I have been looking for an Arizona stylist so I can cut the boondoggles to San Fran solely get my hair coiffed out of the quarterly budget. Someone suggested that I try Taglio. As soon as I walked through the doors I got excited. Stylish modern space. Kerastase and Bumble Bumble hair products. Looking good. It went downhill from there.
First of all, the front desk person.
Excuse me, can I use the bathroom?
Um, our waterline is broken, but you can go next door to Borders to use the bathroom.
(Okay, the water line issue was not really the salon's fault. I'll let that slide.)
Can I have a glass of water?
Um, the water line is broken. We don't have water.
(Okay, I'm not going to let this one go. Clearly, a broken waterline is an issue. But a salon charging $65 for a simple trim should not be serving Phoenix tap water under any circumstance. I don't care if it is filtered.)
Second, the haircut. I had called ahead and asked for the salon's most experienced stylist because I am tres picky about my hair. I told her "No new cut. Follow the line. Only trim it. Barely." She proceeded to give me a layered cut that wasn't even properly layered. It looked okay for about a week (with a lot of effort) and then it was just a lifeless, shapeless mop. This is the work of their best stylist?
Third, draconian return policy.
I sent a guy to stock up on some Kerastase hair products that I needed (which, fyi, I have only found at one other salon in the Phoenix metro - Etch at Kierland Commons). I freely admit it was poor judgment to send a man to a hair salon to buy shampoo and conditioner. Given that the labels of this product line are in French, it was especially ill-advised. Nevertheless, I gave him specific instructions, right down to the color and shape of the bottle, and words on the label. He made the trip and came home with the wrong stuff. He told me the front desk person insisted that what he bought was what I wanted. Wrong. She sold him a hair mask instead of conditioner. He then attempted to take the product back, this time, bringing an empty conditioner bottle with him as an example. First of all, no returns, only store credit. How convenient that the hair mask was double the cost of the conditioner. So, he purchased another bottle of shampoo and what the front desk person insisted was the same conditioner as the empty bottle he brought in. He inquired why it had a different label, but deferred to the what he assumed was the more knowledgeable person - the person that worked at the salon. He comes home again. And, once again, it was NOT THE RIGHT BLOODY CONDITIONER. A half a tank of gas and $100 in the hole, I had a bag full of products but NOT the product I wanted. Next we discover that the twit desk girl didn't even give my husband a receipt. Bag full of products. No receipt. Draconian return policy. I'm about ready to tear someones freaking head off. I'm at DEFCON 5 piranha lawyer mode. But Chris talked me down. He called the salon. Found a reasonable person there to solve the problem. We returned everything. Got all of our money back, but not the wasted moments of our life. Never never never again.
Epilogue:
I just recently made it back to San Fran to have my hair restored. The first thing my stylist said to me was "What happened to your hair". I told her "I got it trimmed. At Taglio."
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