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  • It gets a 1 cause it wont let me give a 0. Checked in fri the18th. The computer system was down so checking in took 1.5hrs. At the front counter they didnt really acknowledge the situation. Anywho, we check in and go to our room. 5 min later ppl walk into our room. They had been giving the same keys. It gets better! So we go out for the evening and get back at 1am and-our keys dont work! So we go to the front desk and tell Jamal we got locked outta our room and he starts yelling, and i mean yelling at us saying we arent locked out & its our fault our keys dont work!!! My wife is taken aback and tells him hes being rude and he keeps yelling. I understand they all had a long night but its not our fault. His coworker said he would get a talking to but dude should be fired. We end up dealing with another person at the front desk who resolves the issue in 5 min. It wasnt that hard. Staying in the south tower we could hear our neighbor laughing, coughing & wheezing all thru the night. The walls are apparently very thin. So in closing, between the long check in, ppl walking into our room, the thin walls & the complete rudeness of jamal we will never step foot in this dive again. Jamal has no business being in the customer service industry whatsoever. Was overall a horrible experience. Being a local we'll stay & dine elsewhere on fremont. They should be embarrassed
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