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  • This is the closest location near me so i have no other choice to get my ice cream fix here. I've never had a bad experience until yesterday early afternoon (4/7/13) My friend and i decide that we were craving White chocolate ice cream so we get our orders. I get brownies and coconut shavings, while she order brownies and white chocolate chips. White chocolate ice cream is our staple so we know what it should and shouldnt taste like. It looks like we are the first to be served for a new batch of our flavor. As soon as we pay we take a bite each before leaving. We're very confused because it tastes tarte and very unsweet. I tell the red headed female "this doesnt taste right..it's not sweet and tastes like it's just frozen milk" she continues to stare at me with no reaction. So i continue "is there another batch we can try? This isn't what we're used to.." Then she glares at us and states "well all of the batches are made in-house. We don't get the flavors shipped in or anything". The second worker, a younger guy just looks at the red head as if he doesn't know how to answer. Seems like she's his manager. so we decide to leave. We sit in the car and are so upset that this visit did not satisfy our craving one bit, if anything, we regret visiting. We decide to go back and ask for a refund. We wait in line until the other customers are served. My friend and i are not people to make a big deal out of service, we agreed before hand to simply ask for a refund politely and just go to another location. We speak to a third employee, another young guy. We explain it to him and he tastes the batch and tells the second worker "yea this doesnt taste like it..it's vanilla yogurt" so he goes to the back to grab a new batch. The second worker says "i think rachel mixed up the labels.." And they apologize "it's okay, it's our mistake" so instead of a refund we just ask for an exchange and of course leave a tip for the correction. This review is for the red heads BAD CUSTOMER SERVICE. The two other workers were very willing to fix it but the red head had no remorse nor did it seem like she cared to correct the matter. Love the ice cream, but if the red head serves me next time i most certainly will NOT tip her.
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