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  • I patronized this Hobby Lobby because I had a Dr. appt approximately a mile away. I purchased 21 items, the line backed up a bit because of course everything is hand entered no scanning. When I was told my total I thought it was more than I anticipated, but because a line had grown and a additional clerk had just come to help I didn't question it. As I unloaded all my bags at home I decided to check my receipt and noticed I was charged two items at $32.50 each. All but one of my items were clearance. Because nothing is itemized everything in home decor is given the same number so it's impossible to determine where or what item had the mistake. I called and was told I had to bring every single item back. I live 10 miles from this location, 10 miles back, my gas and time, it disturbed the rest of my days schedule. Michelle the customer service rep found two items that were $3.25 and I was charged $32.50 twice and owed a $63 refund. Very disappointed in the -mistakes can be made -excuse, no compensation for my time and inconvenience, cost of gas. Victoria B. needs to call for help if she felt pressure to hurry. Hobby Lobby needs to update their archaic system. The item was two beach metal signs, I could have taken just those items in. 10 items, eight completely different items but listed as 106000000 home decor on each one. The heat in Az today added to the anger and frustration
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