I walked in with a friend one afternoon when there were only two other tables in the restaurant. There were two servers on the floor with not a whole lot going on. I'm very observant of other restaurant's customer service due to the fact I also work in the restaurant industry.
With that being said, there was zero excuse for the lack of communication and customer service that we received from our server. She had one other table that was closing out their check and she briefly walked by our table and said she'd "be right with us". Fifteen minutes later, we finally got our order in.
The only reason why I gave this an extra star is because our food came out fine, no mistakes in the order, and it arrived at our table in decent timing. After that, our server never came back to check on us nor was she walking around the floor for a good 45 minutes or so. Eventually, our server walked right by us but we had to flag her down for our check...which of course, took about ten minutes to get.
Customer service is important guys! This isn't the first complaint you have gotten about lack of communication between the servers and their customers either.