Walked in today to pick up a last minute birthday cake. I asked the young woman at the counter to show me which of the quarter sheet cakes were chocolate. She showed me two options and I chose one. I asked if they could write "Happy birthday" with my son's name on it. He has a somewhat unusual first name, so I spelled it a couple of times, and then I wrote it down for them.
The woman showed me the cake briefly before boxing it up. The writing was pretty sloppy but at that point I was running late so I didn't complain and took it home. Once I got home I took a good look and realized that not only did it look like a 2nd grader wrote on it, but my child's name was wrong...after spelling it and even writing it out!
The "icing on the cake" was when we cut into it and discovered the cake was not chocolate, but marble. It was also very dry.
The other thing that stood out to me is when a couple came into the store. The lady at the counter asked if she could help them. They said they had an appointment to taste wedding cakes. The employee said "You're going to have to sit over there" like it was some kind of inconvenience.