I made an appointment for a move a couple weeks before the move. 5 days before the move, I found out the work on the house would not be completed in time for us to move on the scheduled date. I emailed Kyle and asked him to reschedule, and he said he would, but that I would have to pay another $100 "truck reservation fee". He seemed more concerned with keeping my $100 than being flexible and accommodating.
Moves can be stressful enough without having to deal with a business that is not understanding of people's changing circumstances. With all of the other moving options out there, I am not sure why you would chose someone that is going to nickel and dime you and not be flexible. Kyle basically chose to make a $100 for nothing than to reschedule and earn $400-$500 for actually moving us.