| rev:text
| - We purchased our 2017 Honda CRV last May from Showcase strictly because they had the trim level and color combination we wanted. Like at least one other reviewer reported, our purchase experience was not a pleasant. This was very disappointing given this dealer was and is part of the Berkshire Hathaway (think Warren Buffet) auto group. The sales area is plastered with posters extolling their values, virtues and how they are not an ordinary car dealer thanks to the Hathaway affiliation. Nice copy but my experience says just words on paper.
Frankly based on the 5+ hours spent there (if I - will you - etc) when I left I would be hard pressed to say they are any different than the rest of the valley auto dealers. You know as the kind most say they would never ever go there again.
Plus this dealer like virtually every other area dealer except for the Penske group, uses bloated addendum stickers listing an unholy list of things they claimed were already on the vehicle - the addendum on our car consisting of 2 packages, it came to an astounding $2,298.00?? The "Protection package was $1,599.00 and it included Zak Tek?, Tint (I later discovered was only the driver's and passengers windows),Clear Guard and last but not least Nitro?.
The "Showcase package consisted of rock guards, wheel locks and a cargo tray was listed as $699.00. Thus the total of $2,298.00.
But this review is about the first service, which thankfully was included with the original sale. I had an appointment, they met me promptly and soon the car was whisked off for its first service. So far so good. While browsing in the customer lounge I purchased a sunroof wind deflector from the parts department and asked if it could be installed while my vehicle was there. It was installed, and when the vehicle was returned to me, and I opened the drivers door, my heart sank because there were three very large grease spots on the "Ivory" fabric driver's seat.
I immediately pointed them out to the service advisor, I got a bit of attitude "like are you sure those weren't there before"?? Reluctantly the vehicle was taken somewhere and an attempt was made to get the stains out. Upon its second return it appeared they got about 80% of the stains out. The elapsed time from arrival to now was close to 3 hours, in exasperation I elected to cut my losses and take the car. Once home I used a mild cleaner and a toothbrush to get the grease stains out of the seat stitching as well as going over the still visible stains which once the seat dried the stains fortunately were gone. This was our very first and will be our last utilization of the Showcase service department.
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