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| - First, let me state that I probably will never go back to this business.
We went there this past Thursday night for a friend's birthday party. Granted, we had a table/party of 20+, but right from the start, we had TERRIBLE service. 1 waitress for our table and she would only swing by every 20+ minutes. Many of us actually had to get up and order our drinks from the bar because we never saw the waitress.
When it finally came time for the bill, the waitress gave us 1 receipt for everyone, a $500+ bill. She refused to split it up and so it took us a very long time to pass the bill around one-by-one so everyone could figure out what we owed. After everyone put down our credit cards and actually wrote out what we wanted charged to each card, it took another 10 minutes to get the waitress to pick up the bill.
After another 20 minutes, she finally came back with the cards and to our surprise, she charged the amount we wrote down PLUS 20% on each card. With out asking. The whole point of the cards was to split up the bill and allow us to choose our tips (which we had already figured in to the amount). Example: I owed $15 in food and drinks, so I wrote down to charge my card $20.
After this obvious error, the waitress was very pissed off about having to run the cards again, something that took another 20 minutes. I went up to the manager to talk to him and explain the situation and how we all were now waiting over 1 HOUR just to cash out due to his waitress's mistake. At the least he could do was comp. us a free beer or something. At this suggestion, the manager (the tall, skinny white guy) got very angry and told us that IT WAS OUR FAULT and that we have been wasting his and his waitress's time and that we should have had 1 person pay for everything. To top that off, the waitress was pissy about it,.
TL, DR: terrible service, manager doesn't give a fuck. Don't give this business your money.
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