We have been ordering from ToB for years. And the assistant manager (female) always recognizes us, and always gets out or order correct. We have also had the owner (husband) deliver to our home a number of times and he is fantastic. This particular time, the "wife" owner was working the phones with her husband and even though it sounded like things were crazy there ( they both picked up the phone to speak to me , not knowing if I had been helped) I still thought our order would be correct. Nope.
I called back to see if our bbq chicken pizza could be delivered, because we had gotten a buffalo chicken pizza. I spoke with the friendly and professional assistant (male) manager, then he handed the phone to the (wife) owner. She was unwilling to apologize, denied that she had not heard the order correctly, and did not even give me the opp to order the replacement. "That's what you got, sorry." I was appalled. In all our dedicated business (which the husband and assistant manager would have known) have I ever had someone so brash and disrespectful to loyal business. Even the male assistant manager had the tone of " Yea we have the owners on the phones tonight I'm sorry this isn't the norm." Please return to regular, respective service.