Process was very simple, I was looking for an SUV, test drove the Cadillac SRX and decided it was too small for our family. Then tested the Tahoe and fell in love with it. The staff was accommodating, friendly, and didn't try to "force" the sale on us. I left that night because we wanted to discuss the purchase and they didn't pressure us to stay. I came back the next day and bought the Tahoe, it was the lowest price in town and Jerry really went above and beyond to ensure that I was happy with my purchase, I really appreciate all he did. All the guys there were extremely nice and helpful. Joey went the extra mile and reached out to someone he knows about a safe that I can install in the Tahoe because my husband and I were interested in it. They really know how to make their customers happy. I HIGHLY recommend making your used car purchase at this dealership!