Be prepared to make many visits when buying a new phone.
As I overheard another customer state, "Third time's the charm!"
Well I went one evening to switch my cell phone provider and purchase the new iPhone. It was ten minutes to closing (thought they closed at a different time) and was not even allowed in the store. So I head over the next night. I spend an hour there. I completely reset my phone, as I was trading it in, only to find out that their system was not working and would not be able to complete the transfer. The employee states he will leave my info with another employee and that I should come first thing the next morning to get everything done. I show up in the morning and no one knows who I am or about the night before. Wow. It took about half an hour but finally I was able to switch providers and get my new phone.
All of the employees seemed to be kind of clueless about things. They failed to mention my different options for cell phone insurance and only told me the option that was the most expensive. I am not sure if they were just wanting to get more money out of me or just wanting to rush through the transaction. Either way, not cool.
I suggest going to the chandler mall location.