rev:text
| - I am extremely upset about your service. I booked at least two weeks in advance for winterlicious. A week after, i receive and email informing me my reservation is cancelled. No problem, I assume maybe there was a problem. I book again, and receive another confirmation email.
Today, 5 minutes ago, i receive another email regarding the cancellation. I follow by calling the restaurant, the first person that answer is courteous and apologizes and books me another reservation. I was content.
Then after, a call back, from Ricardo, informing me that I am at fault, because I had booked it twice! I most certainly did not book it twice. On my open table it showed that I had no reservations for this restaurant. Thus, I call in to inquire. He refused to accept that there was a glitch, or that this was what I saw on my side! I didn't even say that, that's not what appeared on the restaurant. I was happy that I still had a reservation. However, he kept insisting that it was MY problem and seemed to be waiting for me to apologize.
I assume now it's enough for me to be frustrated. This restaurant will never have my business and i will definitely not recommend this place to anyone.
|