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  • I've been a customer for 10 years. I've had issues with the long lines, and wait times, but I've experience the same with Chase. I can't do all my banking online, because I have an account that cannot be interconnected without changing the account type, and number, and I don't want to change the number. I've had some overdrawing issues, but have always been credited the money back, but have also had to turn around and pay the $35 fee to place a stop payment on the problem. I also tend to get a few fraud alert calls, when I'm not doing anything suspicious, or out of the ordinary. In my experience over the last 10 years, Arizona Federal is actually easier to deal with than Chase. A couple of years ago they implemented a monthly membership fee of $3. I wasn't happy, but I actually receive all of the money back at the end of the year in dividends. They meet my needs, so I won't be closing any of my accounts. I can't say that I would recommend them, but only because my banking needs with them are fairly simple. I would have recommended them about six years ago, but they closed many branches, and are not close to my home anymore, making them no longer convenient.
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