| rev:text
| - First of all, if I had to review just the store experience, 5 stars all around. When I first walked in living spaces, it was completely overwhelming. The place is MASSIVE. Nichol is amazing, and helped us pick out a new mattress to go with a bed frame we also found in the store. The employees do not work off of commission so you never feel pressured into buying anything, and they were all genuine and honest in their recommendations. While we were checking out, there was a problem they were having with their newly updated system, but we were offered fresh cookies, teas and coffee while waiting, all complimentary. Two of the items we ordered were backordered, so we had a tentative delivery date for two weeks after we purchased it. Understandable, we ordered a popular mattress, I get that things are backordered sometimes, so it was no problem.
Here's where things started to go bad...I called a week a half later just to check in and see if things were still planned according to schedule. The lady I talked to on the phone said everything was actually in stock for my order and they could get it out as early as Saturday (I called on a Thursday). GREAT! So we scheduled a delivery for that Saturday morning from 8am-3pm. I get a call about 8:15am from living spaces saying that they couldn't locate one of the items in time to get on the truck so they were going to reschedule for Sunday morning at the same time. They said someone would be calling to give me a more narrow time frame. I take work off on Sunday now so I can be there for it, and it's about 10am and I've heard NOTHING. So I call, and was hung up on TWICE. It's almost 11am now and I'm calling for the third time and finally get a hold of someone. He promises not to hang up, and in the end says that there was a huge miscommunication error and the item never made it out of the warehouse in California and the earliest they can make it out is Wednesday to deliver.
At this point, I'm pissed, I've taken two days off of work and now I have to take one more day off. They did take a very small percentage off the total, which was a nice gesture, but still doesn't make up for the three days I've had to take off of work.
Luckily I got the call Tuesday night giving the time frame and they were there Wednesday morning. The movers were quick and friendly, and we finally had our new bed set, which we love.
Living Spaces, your store experience is absolutely amazing. I'm not sure which end of the spectrum is more to blame for what happened in our situation, but if you are going to hire a third party delivery service, you need to make sure they match that quality as well!
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)