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  • This place solidifies exactly why I am leary of the "required deposit" just for scheduling an appointment! But against my better judgement, I stepped out on a limb, set up an appointment with Alexis and paid the deposit a month in advance of my scheduled appointment. 9/11/17 - Paid deposit, confirmed 10/14 appointment 9/27/17 - Luxe Appeal Studios receptionist called me stating that Alexis will not be working on 10/14. They asked if I could come on 10/12 instead. I repeatedly said I couldn't and asked for a refund. She said she spoke directly to Alexis and if I could come at 6AM on 10/14 instead of 8AM, she would be there to honor my appointment. I asked repeatedly if they were sure this would work because I am fine with getting a refund and going somewhere else. She assured me my appointment was still confirmed. 10/11/17 - Luxe Appeal Studios receptionist called and left me a voicemail confirming my appointment for 2PM on 10/12 (A date and time that I had no knowledge of or ever discussed) I called them back and Alexis apologized that she couldn't fulfill my appointment. They put my refund through but it will take 3-4 days before it posts back to my account. This experience is very disappointing and UNPROFESSIONAL and INCONVENIENT! I am taking my business elsewhere!
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