I came here on Valentine's Day with friends prior to a concert as reservations at nearby (more modestly-priced sit-down) restaurants were slim and we weren't willing to shell out a lot of money on a meal (we are, after all, university students and new grads). Funds are low. I wasn't sure whether to expect a bustling or quiet place based on the day we presented ourselves there. We ended up being surprised with a fairly large crowd of people of all ages enjoying Valentine's Day. Some dates...some families...some groups of friends. Very nice!
The concept: You're given a card upon entering and pick out your food in a sort of upscale food court and then eat at one of their many tables in different themed areas and pay upon leaving (12% gratuity automatically included in your bill). Simple enough.
I was impressed with their vast food selection although things can add up quickly when considering a small bowl of veggies can rack up $6 on your card. Ouch! I ordered a couple of slices of a warm pie but by the time I perused around a bit longer and went to sit down my food wasn't very warm so I can only assume it wasn't heated very much. Because it was Valentine's, they offered many nice desserts as well which was a very nice touch! I ordered a raspberry mousse in a chocolate tulip cup which was to die for!
The service areas are very clean and well-maintained as are the washrooms.
I wouldn't run to go there again but it was a very convenient choice in the downtown core with a nice concept!