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| - After tasting their milktea, I totally understand why this place is getting poor reviews. It tasted like syrup (sweet sweet sweet) I had to ask for another one. Then they made me another cup, only this time it tasted like water. Honestly, for a HK style restaurant, if you can't make the milktea right, chances are you wont survive for very long. I gave them a star for their service which was decent.
12/28/16 came here a year later, decided to give them a second chance since it had been awhile since they started and you would think their service would improve. I was wrong...
My friend and I sat down at approximately 12:45pm. We were starving after an intense workout that morning. We ordered our food right away. We then waited and waited. About 30mins later, we were starting to become impatient. We asked the server how much longer it was going to take, without even checking he told us it would take another 5minutes. We then requested that he checked with the kitchen. About fifteen minutes later the guy came back and said the kitchen just starting cooking our food. Are you kidding me? I think the thing that upset us the most was that they did not admit at first they had forgotten about our order. People who came in 15-20 minutes after us got their food way before us. I think that was bad service.
Although, as a Chinese guy myself, I understand one can't really expect too much from a Chinese restaurant (by that I mean service); being inside a five star hotel/casino, this place really should compare themselves with the other restaurants and making sure their service meet expectations.
I will not go back to this place for sure, no matter how much I crave for HK style food.
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