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| - I dropped off my items to be tailored with James about 10 days ago. While in the shop, he was degrading in the way he talked to me. When he did work for me 2-3 years ago, this was not my experience at all. He was so kind then. Everyone has bad days, so I brushed it off.
He called me last Friday and left a voicemail saying my items were ready to be picked up. I thought this was unusual because it had not been 10 days yet. When I got there he told me he didn't call me. He had no recollection of this. So I left the store.
Two days ago he called me and left a voicemail saying he needed to talk to me. I tried calling back 3 times that afternoon. I got no answer, so I left a voicemail on the third try.
Since I hadn't got a call back yet, I decided to go down to the shop today to see what he needed to talk to me about. When I walked in, there was a gentleman that I had not seen before. He didn't greet me. He just stared off into space. I was able to convey to him that I had items there. So he asked me to come in the back and show him what items were mine. I located them and told the guy that James had called me saying he needed to talk to me. I asked him several times if I could speak with James.
James came out and said in an angry voice that my stuff wasn't finished and not to waste money tailoring a certain dress. He told me he called me 3 times (not true, he only called me once that day).
I didn't understand why he was upset. So I responded, "You called me two days ago and left a voicemail saying you needed to talk to me." He didn't acknowledge that he left a voicemail. I tried frantically to go through my phone to show him the voicemail. Then he just stormed off to another room in the store.
I said out loud, "I think I want to take my clothes to another store." He came back and told me how happy he was to hear this and then he gave me my clothes.
2-3 years ago, he had great customer service. He told me about coming from Eastern Europe. We discussed the barriers to advertising on the street in front of the shopping mall where he is located. He was so kind. I told him I wanted to try to help him. So I started interviewing shops next to him so they all could come together and advocate for a sign in front of the shopping mall on the street.
This evening I realized considering my experience with him 2-3 years ago, I am thinking he has some signs of dementia that are affecting his memory and personality. If this is true, I hope someone who cares about him has intervened to help him.
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