Everyone was so sweet to our dog! The staff are all very friendly and professional. They didn't have any appointments available but they squeezed us in because our dog pulled his nail out and was bleeding profusely. I think we waited less than 5 min. They bandaged him up really nicely and they even decorated his cone for him with very cute stickers :). Their prices are very reasonable and they don't push to sell products or treatments. You can tell they genuinely love animals and the place just has a great vibe to it. Dr. Blakesley was very kind and funny and gave us a really thorough explanation of what was going on. I am really happy to have found Southern Hills. Won't be taking my dog anywhere else. Highly recommend!