It's a big hit or miss. The quality has gone down hill over the last few years and sometimes there is bones in the chicken( there was a few times it didn't even taste like chicken :s) . But of course I continue to go back .... those sauces are so addicting ! When it's done right it's amazing and other times it can taste totally different or be wayyy to spicy depending who's working, don't be surprised if your fries are cold. The customer service is terrible and very unprofessional and if any of the staff's friends are there to purchase or visit .... expect a long wait ...but if you go around 4pm it's usually not busy so that's the time to go !