My husband and I went to this office for X-rays and exams about 1 year ago. We didn't go back for the follow up but tried to do it a few months ago. I had a lot going on so we had to cancel our appointment once and the second time missed the appointment. When I called back to reschedule "Abbey" told me that it would be a $20 fee cause of the no show appointment. I said I was sorry and if they can do a one time curtsy and waive the fee. She said no then went to say that they would go ahead and waive it but it would be better for me to find another dentist office. I was in shock. I mean your kicking a client out due to a $20 fee?! The office went as far as sending me a letter stating they would not take my services any longer. There was plenty of dentists in Las Vegas so I would NOT recommend this office to anyone. It is not worth the headache and frustration. They obviously do not care for customer service and would rather make clients unhappy then try to make them happy and have a good relationship with new clients so they keep coming back and maybe even refer other people to this office. I would think the dentist is aware of how his office staff treats people based on the other reviews but maybe just has no courage to put them in check. I don't remember much about the dentist so he obviously was nothing special. I only went to this office cause they took my insurance no other reason. I will now read reviews before choosing another dentist.