This is the best salon and spa I've been to in years. I've been trying different places, but this is the only one to get my repeat business. I won't go anywhere else now. Aside from doing their jobs really well, everyone who works here is flat out NICE. See Racquel for your hair and Elaine for a massage. They're both really talented and super professional ! I'd certainly recommend an appointment, but I'm marking this as not by appointment only because they have gotten me in for a half hour massage when I was there with a friend and asked if they could take me with no appointment.