Extra unjustified charges after the cars I rented were returned. Very poor costumer service. Would not rent again from Budget -Avis in South Africa.
Rented cars from Budget -Avis in Cape Town and Johannesburg, South Africa. While the cars were in good condition and drove well my experiences were very bad after I returned the cars.
When I received my credit card statement I found the charges were higher than the one that appeared on my final bill. I was charged extra $35 for the Cape Town charge and $75 for the Johannesburg charge.
I called Budget costumer services 12 times over 3 weeks to get an explanation for these extra charges but got little assistance. Only after my 5th call I was told that the extra charge in Capet Town was for cleaning the car, and the one in Johannesburg was for damage to the rear bumper. I was surprised to receive these extra charges because the cars were not dirty and I they were checked upon my return and no damage was noted. I only found this by my credit card bank.
I protested these charges and the damage charge was refunded after numerous phone calls to costumer services and e mails.
MY experiences with Budget-Avis in South Africa were very upsetting and I would never rent a car from them again. They failed to communicate with me about the extra charges and were non responsive to my complaints.