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  • My wife and I sometimes drop by here after the gym for a quick MuscleBlaster smoothie. When we rolled in today about 11:40 am, there were actually three girls at work, with no one in line, so we figured we would be served quickly. The young woman at the cash register had the cash drawer out on the counter with her back to us and was clearly going through the money in the cash drawer one coin at a time. My wife asked whether one of three girls could help us, and one of the other two said yes, but no one moved a finger. We continued to stand at the counter waiting for more than a minute while the young lady with her back to us continued to simply count one coin at a time. Sensing the young woman at the register with her back to us was focused on her cash drawer, my wife finally stated "we can use a credit card if it makes it easier to order." The girl turned to look at her, and without a word simply turned back to her drawer and continued counting. To be perfectly honest, it was one of the rudest experiences, and the poorest example of customer service I've ever experienced. No "I'll be with you in 60 seconds, nothing." Regardless of what you are doing, when a customer walks in, your attention should be on them, and with three people working, the customer shouldn't just be standing at the counter for three straight minutes with no interaction. We'll be doing going to the Protein House in Arcadia for our after the gym smoothies from now on, and these guys, who met expectations before today, are now getting a thumbs down from this former customer. Dumbshits!
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